How to buy online
The products you have added to the shopping bag will be saved as long as the browser session is active. For insurance purposes, you may purchase products up to a maximum value of €35,000.00 per order.
Your first purchase
All products, whose product sheet presents the ‘Add to bag’ button may be purchased online, provided they are available. Once you have made your choice, click on the ‘Add to bag’ button to place the item in your shopping bag. When you have finished shopping, click on ‘Purchase’. At this point you will be guided through the purchase process. Items may be removed from your shopping bag by clicking on the basket icon. To order, create an account or access your existing account. You may also make a purchase without creating an account. After verifying the details of your order, click on ‘Complete purchase and pay’.
How to purchase with the Services client's support?
You may also order with the support of Customer Care by calling the toll-free number 800 189 847.
If you are interested in a product, whose description sheet does not have the button ‘Add to bag’, or if the option ‘Contact Customer Care’ is present, we invite you to contact Customer Care for more information by e-mailing us at firstname.lastname@example.org or calling the toll-free number 800 189 847.
I don't see the prices of some creations on the site. How do I know the price? Can these creations be purchased online?
We invite you to contact customer service by calling the toll -free number 800 189 847 to receive information on products whose price is not indicated on our website. In addition, it can click on the link "Contact customer service" located on the product sheet to send a request.
Is there an application for the online boutique that I could download to my smartphone or tablet to make purchases?
At the moment we do not propose the possibility of purchasing through applications for smartphones or tablets. However, our website, as well as the online purchase function, are accessible from its smartphone or tablet.
How many products I can buy in a single order
For each order it is possible to purchase products up to a maximum value of € 35,000.00 (including VAT). This limit is determined by the insurance coverage provided for each shipment.
Can I request the gift box?
It is possible to request the gift box by selecting the appropriate option before proceeding with the confirmation of the order. The gift box includes the fabric tape bearing the Marco Bicego brand and a customizable white ticket accompanied by an envelope also bearing the Marco Bicego brand.
The gift box is always free.
Can all Marco Bicego products be purchased in the online boutique?
Among the products presented on the site, those who have on their descriptive card the "Add to cart» button can be purchased online, provided they are available. If it is interested in a product whose descriptive card does not have this button, we invite you to contact our customer service for more information by sending an email email@example.com or calling the toll-free number 800 189 847.
Shipping and delivery
Orders' shipments will be performed in the Express regime. The estimated delivery times are 5 working days for the creations of which immediate availability is confirmed. However, the possible customization of a creation (e.g. engraving or implementation) needs more time. Can contact customer service for more information.
The orders shipment is free for the buyer.
You can follow the status of your order online on our website in the 'Orders' section of your account or by referring to the order confirmation email and subsequent communications.
Delivery of the order
The online boutique carries out deliveries only in the countries mentioned in the conditions of sale. If your delivery and billing address is found in the United States, we invite you to go to the relative website (http://us.marcobicego.com).
Marco Bicego does not make shipments to postal boxes, nor in hotels.
Can I recover my order placed at the online boutique in a Marco Bicego boutique?
This possibility is currently excluded but could become available in the future.
I do not live in one of the European countries mentioned in the conditions of sale. Can I order through the online boutique and make my order delivered outside of these countries?
The online boutique delivers only to the countries mentioned in the conditions of sale. If your delivery and billing address is located in the United States, we invite you to go to the relevant website (https://us.marcobicego.com)
What are the times and shipping costs?
The estimated delivery times are 7 working days. Furthermore, the customization of a creation (e.g. engraving or to measure) requires further time. Can contact customer service for more information.
Shipping is free for the buyer.
If you buy multiple creations, can I send them to multiple addresses?
We cannot send the same order to multiple addresses. If you intend to order different creations and want to be sent to 2 or more addresses, we advise you to place a different order for each product.
What happens if the delivery of my order is not successful to the first attempt?
If for any reason the delivery of the order should not be successful to the first attempt, the courier will automatically carry out 2 other delivery attempts in the following 2 working days. To agree on a specific day of delivery, we invite you to contact the courier customer service by providing your details and details of the shipment. The information relating to the shipment is available by accessing the reserved area on our website and consulting the orders historian. The information is also available in the email that we sent you to confirm the shipment of your order.
What happens if the delivery of my order is not successful to the third attempt?
If the delivery of his order is not successful after the third automatic attempt, he will be retained by the courier in detention deposit for 5 working days. During this period you can contact the courier to plan a new delivery attempt.
The courier will automatically give us back the package if he does not receive any instruction within 5 working days of detention deposit.
If this should occur, her order will be considered tacitly canceled and we will proceed with the refund of the amount you paid as soon as the courier has returned the package containing his order. The refund will be made exclusively on the payment method used for the purchase.
The payment of its order can be made by credit card, bank transfer or paypal.
Can I change the payment method or the delivery mode once my order has been confirmed?
Is it possible to pay the same order with two different credit cards or use two different payment methods for the same order?
We cannot accept payments made with two different credit cards for the same order. If you order several products, we advise you to place a different order for each product.
What are the accepted payment methods?
The payment of its order can be made by credit card, bank transfer or paypal.
Customers will have 14 days from the delivery of the order to contact our Customer Service by calling the toll - free number 800 189 847, which will assist you in the return procedure and will communicate a number of return via email.
Only the creations purchased through the online boutique can be made or replaced via the online boutique.
The engraved or modified creations (including the size of the buyer's request) cannot be made.
The items that are returned must be in perfect condition and shipped with the original box tightly closed, with the tag knotted on the jewel and all the documents inside. All visibly used, stained or damaged items will not be accepted as returns.
To know all the conditions and methods of the return, we invite you to consult the conditions of sale or contact customer service by sending an email to firstname.lastname@example.org or by calling the toll -free number 800 189 847.
I'm not satisfied with my purchase, can I cancel it or make it at the online boutique?
He will have 14 days from the delivery of the order to contact our Customer Service by calling the toll -free number 800 189 847, which will assist you in the return procedure and will communicate a number of return via email. Only the creations purchased through the online boutique can be made or replaced via the online boutique. The engraved or modified creations (including the size of the buyer's request) cannot be made. The return is also not allowed in case of removal or tampering of the seal, where the creations were equipped with this device. It is understood that in all cases in which the return refers to a defect in the product discovered after delivery, it is prepared/or to contact our customer service to organize the return of return.
How should I pack the product before delivering it to the transporter?
Please use the original packaging packaging, sealing it with the adhesive tape which is located on the inside of the front patella and to include all the accessories provided simultaneously to purchase the product. If the original packaging is no longer available, it can use another anonymous package - or a package in which no reference to the recipient must not appear externally (Marco Bicego S.p.A.) - taking care to seal it in the best possible way to avoid an opening accidental or easy tampering.
Why create an account?
The creation of an account will allow you to make purchases in the online boutique. Once you have recorded it will no longer be necessary to enter your data and the purchase process will be faster. He can follow his orders online quickly, easily and at any time. Marco Bicego will be able to save his creations in his "wishlist" and share them with his family and friends. He may request a dedicated appointment at one of our single -brand boutiques through the site store store. In addition, subscribing to the newsletter, it will always be updated on the news regarding Marco Bicego.
Customer and after-sales service
We invite you to consult the terms of the Marco Bicego international guarantee relating to the creation chosen by clicking here. Only the creations purchased in a Marco Bicego boutique, through the online boutique, or at an authorized dealer Marco Bicego, enjoy the international guarantee Marco Bicego. For any purchase made through the online boutique, the duly completed guarantee document is in the package that contains its creation Marco Bicego.
How to receive an invoice for purchases made online or assisted by phone?
Inside the package it will receive an accompanying bubble in which the price is not reported. In addition, it will receive separately, via email, an invoice for its purchase, unless otherwise indicated by it when it inserts its billing address.
Is the creation Marco Bicego presented in his box?
All the creations Marco Bicego purchased in the online boutique are delivered in the brand's distinctive packaging, and carefully packed before being packed in a special protected package. For more details on our packaging, we invite you to consult the dedicated page here.
Which boutique Marco Bicego will appear on my certificate of authenticity?
For all the creations ordered through the online boutique, the name of the boutique Marco Bicego reported on its certificate of authenticity is "Marco Bicego Boutique online".
How can I ascertain that I have chosen the right size for a ring or bracelet?
To help you choose the right size, we invite you to consult our sizes. After selecting his creation he can indicate the measure and his preferences when he inserts it into the cart.
Can I attach a personal message to the creation I bought?
For each purchase with the gift option, the package also contains a ticket to make a dedication.
Is it possible to engrave a creation purchased through the online boutique?
Some creations can be engraved. The feasibility of the engraving is indicated on each descriptive card of the creation. If you want to engrave her creation Marco Bicego, we invite you to contact customer service for more information by sending an email to email@example.com or by calling the toll -free number 800 189 847.
Please note that engraved creations cannot be made.
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